Customer Experience Associate
This position is no longer accepting applications(closed Aug 16, 2026).
Summary
Answer hospital equipment requests, dispatch orders via a portal, and troubleshoot issues to ensure timely delivery of medical gear to clinicians.
Key job responsibilities
You'll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcases US Med-Equip as an employer and vendor of choice. You'll work directly with nurses and other clinicians to help dispatch medical equipment to hospitals so they can help their patients heal.
A day in the life
- Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to hospital partners’ equipment requests and inquiries by telephone and other channels
- Enter data for the quick dispatch and documentation of the partner’s needs using our company portal, GoUSME
- Dispatch and communicate the partner’s needs to our branches accurately and in a timely manner
- Guide callers through troubleshooting, navigating the company portal or reaching out to local branches who can help pickup or deliver equipment
- Respond to customer questions clearly and kindly check for customer understanding and acceptance of information provided
- Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
- De-escalate situations involving frustrated customers, listening and offering patient assistance and support
- Collaborate with other call center professionals to improve customer service and experience
- Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
- Additional duties as assigned by the Call Center Manager