Customer Experience Billing Specialist

Better Careers Start Here!

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.

At Hunter Communications, all employees are provided a benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

ABOUT THE ROLE

The Customer Experience Billing Specialist will be responsible for the direct interface with customers and support personnel. The Billing Representative will complete necessary account updates within the billing CRM systems to ensure customers have a smooth experience after having services installed. Daily functions will include customer emails, occasional inbound or outbound calls, accurately processing account updates to customer bills/ accounts, while providing great customer service and exceeding key performance indicator goals.

ESSENTIAL FUNCTIONS:

• Billing Process Management: Accurately processing various daily billing tasks to ensure timely and correct invoicing for internet services.
• Issue Resolution: Identifying, researching, and resolving billing discrepancies and customer disputes with a high degree of professionalism.
• Resolve customer complaints by determining the cause of the problem while offering the best solution to solve the problem. Follow up with customers in a prompt manner.
• Provide customer support for billing system enhancements.
• Handle customer billing inquiries by telephone, chat, and email in a timely manner.
• Perform research to resolve client inquiries and to bring aging accounts to resolution. Contact clients regarding payments.
• Customer Email Management: Responding promptly and professionally to customer emails regarding billing questions, account balances, and payment arrangements.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Troubleshoots and resolves or escalates problems to the next level in a timely manner while following consistent, standard approaches.
• Other projects and duties as assigned by leadership.