Customer Experience Business Analyst
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Summary
A hands-on Customer Experience Business Analyst role inside the marketing function of a leading Australian life insurer (recruited via Parity Consulting). Day to day: leading discovery, mapping customer journeys and processes, facilitating workshops, and building business cases for CX improvements across the customer lifecycle.
Customer Experience Business Analyst The Company Our client is a well-established life insurance provider with a long-standing presence in the Australian market, trusted by millions to protect what matters most. With a strong focus on customer experience and a genuine commitment to doing right by the people they serve, they continue to invest in innovative ways to support their customers through every stage of their journey. The Opportunity An exciting opportunity has arisen for a Customer Expe…