CUSTOMER EXPERIENCE CENTER REPRESENTATIVE
CUSTOMER EXPERIENCE CENTER REPRESENTATIVE
Company: Royal Auto Group of San Francisco
Location: San Francisco, CA
Schedule: Full-Time, Monday – Friday (No Weekends!)
Position Type: In-Office
About Royal Auto Group
Join one of San Francisco’s premier automotive groups! At Royal Auto Group, we pride ourselves on delivering an exceptional, seamless experience to our guests. Our multi-brand dealership network is growing, and we are looking for motivated, energetic, and articulate Customer Service Professionals to join our centralized call center team. If you thrive in a fast-paced environment and love helping people, we want to talk to you!
Why Work with Us?
- Work-Life Balance: Enjoy your weekends! We offer a reliable Monday through Friday schedule.
- Career Growth: We love to promote from within across our various departments and brands.
- Vibrant Culture: Work with a supportive, high-performing team in the heart of San Francisco.
- Competitive Pay & Benefits: Includes medical, dental, vision, and paid time off.
Key Responsibilities
As a Customer Service / Call Center Representative, you will be the primary voice of our dealerships, handling inbound inquiries and making outbound follow-ups.
- Answering high-volume inbound calls with professionalism, enthusiasm, and a helpful attitude.
- Assisting customers with inquiries regarding vehicle service scheduling, parts availability, and general dealership information.
- Directing calls efficiently to the correct departments (Service Advisors, Parts Department, or Sales).
- Making outbound follow-up calls to confirm appointments, provide status updates, and ensure customer satisfaction.
- Accurately logging customer information and updating records in our database.