Customer Experience (CX) Optimization Specialist

Summary

Optimizes customer support and experience workflows at a fintech company using SQL, BigQuery, and Tableau to analyze and improve Freshworks-based contact center operations.

Customer Experience (CX) Optimization Specialist at FairMoney

📍Lagos (Hybrid)

Requirements
●Bachelor's degree in a relevant field.
●3+ years' experience in CX Operations, Contact Centre, Business Operations, Business Intelligence, or Process Improvement.
●Strong SQL and BigQuery experience.
●Strong Tableau dashboard development experience.
●Hands-on experience with Freshdesk/Freshchat/Freshcaller or other Freshworks products.
●Strong stakeholder management and project coordination skills.
●Experience working with Product and Engineering teams.
●Experience in a Customer Experience or Contact Centre environment is an added advantage.

Apply 👇
https://jobs.workable.com/view/jvaaRwzgufnXBrG5fQt46N/hybrid-customer-experience-(cx)-optimization-specialist-in-lagos-at-fairmoney

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