Customer Experience Design Manager
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Summary
A Customer Experience Design Manager at Waitrose & Partners shapes the end-to-end grocery shopping experience, leading the design of key customer journeys to eliminate pain points, enhance passion points, and drive customer behaviour and commercial performance. Based in Binfield, Bracknell.
About the role We are looking for Customer Experience Design Managers to join our team at Waitrose. As a Customer Experience Design Manager, you will play a pivotal role in defining and shaping the end-to-end Waitrose experience for Food Lovers. You will ensure our customer experiences are built around eliminating pain points and enhancing passion points that drive customer behaviour, perception, and commercial performance. In this role, you will lead the design of key customer journeys and con…