Customer Experience Designer
Posted
Summary
Designs and improves the customer experience for Dubai Culture & Arts Authority: planning and coordinating CX improvement initiatives, collecting and analyzing customer experience data to set priorities, and monitoring strategy performance across departments.
- Participate in developing a detailed plan that includes initiatives and projects aimed at enhancing organizational capabilities and improving services in line with customer needs.
- Participate in collecting, compiling, and analyzing customer experience data, and identifying improvement priorities that contribute to enhancing service quality and increasing customer satisfaction.
- Participate in implementing customer experience improvement initiatives in alignment with the municipality’s strategy, and coordinate these initiatives with the relevant departments.
- Participate in monitoring the implementation of the customer experience strategy and ensuring the achievement of its intended objectives through performance measurement and continuous coordination with various departments.