Automotive Service Advisor

AUTOMOTIVE SERVICE ADVISOR

Company Overview

We are a leading automotive detailing, paint protection, and car care products distributor in Singapore with over 10 years of experience. Certified as a GYEON studio, we offer professional services, premium products, and training to customers and industry professionals.

Job Summary

You will support customer enquiries and daily operations in our automotive paint protection business, ensuring smooth vehicle bookings and delivering excellent service.

Responsibilities

• Respond promptly to customer enquiries via WhatsApp, social media, phone, and walk-ins to provide accurate information
• Recommend appropriate automotive paint protection services and packages based on customer needs
• Coordinate vehicle booking schedules, including receiving and collection, to ensure timely service delivery
• Work independently to complete assigned tasks efficiently without supervision
• Maintain accurate customer records and operational reports for business tracking
• Deliver consistent, high-quality customer service to enhance customer satisfaction

Preferred competencies and qualifications

• Minimum 2 years of customer service experience preferred
• Demonstrate strong communication skills to engage customers clearly and effectively
• Apply good interpersonal skills to build positive customer relationships
• Show responsibility and ability to work independently
• Passion for the automotive industry is an advantage

Other Information

Suitable for individuals who enjoy interacting with customers and solving problems. Shortlisted candidates may be required to demonstrate their skills and competencies through a practical assessment during the recruitment process.