Customer Experience Executive (Vehicle Rentals)
Customer Experience Executive (Vehicle Rentals)
Salary: Up to $2,700/month + Incentives
Contract: Minimum 12 Months
About the Role
Join our Vehicle Rentals team and help customers find the right rental solution for their needs. You'll engage customers through walk-ins, calls, and online enquiries, guide them through available options, and convert leads into bookings while delivering an excellent customer experience.
What You'll Do
- Assist customers in selecting suitable rental vehicles and packages
- Handle walk-in enquiries, phone calls, emails, and online leads
- Convert customer enquiries into appointments and bookings
- Explain vehicle options, rental plans, insurance, and promotions
- Process reservations and rental documentation accurately
- Recommend relevant add-ons and services
- Build strong customer relationships through follow-up and support
What We're Looking For
Must Have (Prioritized):
- 1-2 years of customer-facing sales experience Retail, telco, banking, insurance, automotive, hospitality, or similar industries
- Strong sales conversion and objection-handling skills Comfortable engaging customers and achieving targets
- Bilingual communication skills
Nice to Have:
- Telemarketing or telesales experience
- Experience handling high volumes of customer interactions
- Familiarity with CRM systems
Summer Phua Mei Xuan| Personnel Registration No: R1110984| EA Licence No.91C2918