Customer Experience Inside Sales Representative
Description
About Us
At Ridgeline Roofing & Restoration, we are committed to delivering an exceptional customer experience from the very first interaction. Our call center plays a critical role in connecting homeowners with our sales and project teams, and we foster a high-energy, accountable, and team-focused environment where performance and professionalism are valued.
About the Role
The Customer Experience Inside Sales Representative is the first point of contact for potential customers and a key driver of our sales pipeline. This role is responsible for handling inbound and outbound calls, delivering a positive and professional customer experience, and consistently setting qualified appointments for our sales and project teams.
This is a performance-driven, inside sales role ideal for someone with an outgoing, confident personality who enjoys engaging with people and initiating conversations through outbound calls. Clear expectations and accountability are tied directly to appointment-setting performance.
Our call center operates 7 days a week, with shifts scheduled between 7:00 AM and 7:00 PM. Schedule flexibility, including evenings and weekends, is required.