Customer Experience Manager (Data Center/Up to 18K/Sedenak)

Salary: RM 12,000 – RM 18,000 per month

Key Responsibilities

• Serve as the primary point of contact for hyperscale and enterprise customers.

• Build and maintain strong customer relationships to ensure a high level of satisfaction and long-term partnership.

• Coordinate with internal teams including Operations, Engineering, Facilities, Security, and Project Management to deliver exceptional customer experience.

• Lead customer onboarding, operational meetings, service reviews, and business review sessions.

• Manage customer requests, escalations, incidents, and change management activities.

• Monitor service performance and ensure compliance with Service Level Agreements (SLAs).

• Prepare customer reports, KPI dashboards, and service performance updates.

• Identify opportunities to improve customer experience and support account growth.

• Ensure timely communication during maintenance activities, incidents, and operational changes.

• Support customer audits, site visits, and business continuity exercises.

Requirements

• Bachelor's Degree in Business, Engineering, Information Technology, or a related discipline.

• Minimum 5 years of experience in Customer Success, Account Management, Service Delivery, or Client Relationship Management.

• Experience within hyperscale data centers, colocation providers, mission-critical facilities, cloud infrastructure, telecommunications, or IT infrastructure is highly preferred.

• Strong stakeholder management and customer relationship skills.

• Experience managing enterprise or multinational customers.

• Excellent communication, presentation, and problem-solving skills.

• Ability to work in a fast-paced, customer-focused environment.

• Proficient in Microsoft Office applications.

We are sorry that only shortlisted candidates will be notified.