Customer Experience Manager-Debt Management

Business: Retail Assets Function/ Department: Debt Management Place of Work: Mumbai Job Purpose This role entails managing customer experience / customer excellence for the Debt Management team. Highlighting daily SRs and customer escalation to FPRs/ SPRs, coordinate with them for closure of escalation and provide appropriate resolution to customer to enhance his/her experience with Bank. Key / Primary Responsibilities: Escalations & SR Management 2 Coordinating within the department with relev…