Customer Experience Manager

About the role

We are looking for a dynamic, organized, and customer-oriented person to hold the position of Customer Experience Manager in our restaurant. Their mission will be to guarantee an exceptional experience for our customers, enhancing the brand image and collaborating on marketing actions and local activities.

What you'll get

• Ongoing training paid for by the company.
• Opportunities for growth and professional development.
• Employee benefits through our app with special promotions and discounts.
• Culture of respect, inclusion, and teamwork.

Come and grow with us!

About the company & team

• Maintain constant communication with management and the team.

• Inform staff about current promotions and campaigns.

• Collaborate actively in meetings and team dynamics.

Customer service and experience

• Ensure the good image of the restaurant and the comfort of the customers.

• Offer personalized service, especially to children, families, and the elderly.

• Manage and resolve complaints or claims in an effective and positive manner.

• Collaborate in birthday parties and events organized in the restaurant.

• Support during high-volume periods to speed up service.

Operational management

• Supervise the correct placement of promotional material and campaigns.

• Control cleanliness, order, and decoration (children's area, Happy Meal display, etc.).

• Collaborate in table service and support at the counter or kiosks if necessary.

Marketing and local activities

• Execute national and local marketing actions.

• Coordinate activities such as birthdays, school visits, or special events.

• Control inventory of promotional material and children's items.

• Perform follow-up on promotion results.

What are we looking for?

• Positive attitude, willingness to learn, and teamwork.
• Availability to work rotating shifts (mornings, afternoons, nights, weekends, and holidays).
• Agility, efficiency, and good time and priority management during peak hours.