Customer Experience Manager
Description
About Us
Agrigem is a leading supplier of Pesticides, Agrochemicals, Fertilisers, Grass Seed, Spraying Equipment & Landscape Supplies specialising in the Horticultural, Equine, Forestry, Home &Garden, Sports & Amenity Industries.
Our commitment to excellent customer service and quality products is a priority in everything we do.
We are looking for an enthusiastic individual to join our Customer Experience Team at our Saxilby office.
About The Role
As a Customer Experience Administrator, you will play a key role in our customers’ journey by providing excellent and proactive service.
You will be responsible for managing customer enquiries via multiple different channels as well as interacting with all areas of the business and external customers and suppliers. This is a fast-paced and dynamic environment that requires strong communication skills and a confident, professional attitude.
Key Responsibilities
- Dealing with customer enquiries via telephone, email and online selling platforms in a timely manner
- Liaising with couriers and suppliers to ensure a smooth delivery experience and resolution of problems
- Raising claims, product returns and replacements efficiently
- Maintaining accurate records of interactions and transactions
- Tracking customers’ orders and offering solutions to problems
- Supporting the Customer Experience Team and wider business where needed
Essential Skills
- Strong communication and interpersonal skills
- Ability to prioritise and manage multiple tasks
- Good IT skills, including confidence in using Microsoft Office and payment systems
- Basic Mathematics and English
- Confident working in a fast-paced environment
Desirable Skills
- Previous customer service experience
- Knowledge or experience of the industry
What We Offer
- Competitive Salary including a company pension
- Opportunities for growth and development
- 23 days annual leave per year (Plus Bank Holidays)
- Employee benefits and discounts scheme
- Free on-site parking
- Casual dress