Customer Experience Officer (Korean Speaking, 6-Month Contract)
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Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
Job Description
- Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
- Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
- Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
- Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.
Requirement
- Tertiary education with at least 1 year of customer service experience.
- TOPIK Level 6, plus strong written and spoken English and Chinese skills.
- Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
- Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
- Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
- Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
- Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.
Skills
As published by greenhouse · 13 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (6)
- Please provide LinkedIn Profile/ Personal Website/ Portfolio. optional
- If you selected 'Others', please specify. optional
- What is your salary expectation? (monthly in HKD)
- When is your earliest available start date? (DD-MM-YYYY)
- Have you applied for any roles in CASETiFY in the past 12 months? If yes, what roles have you applied and when did you apply?
- If yes, please provide details about the type of visa.
Pick from a list (7)
- Where do you find this position opening? (for example: CASETiFY Careers, LinkedIn, job board, career fair, social media, referral, etc)
- Please indicate your Korean language level.
- Are you a family member, relative or friend of any CASETiFY employee?
- Please specify your current location.
- Are you a Hong Kong Permanent Resident?
- Do you hold a valid work visa/ student visa for Hong Kong?
- Privacy & Consent