Customer Experience (PHL01-AV32CN)

Sutherland is seeking an attentive and analytical person to join us as a Quality Assurance Specialist to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Quality Assurance Specialistin this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observation

Our most successful candidates will have: - QA experience - Ability to work in MS Office - Ability to work in a fast-paced environment - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

All your information will be kept confidential according to EEO guidelines.