Customer Experience Professional - Medical Operations
Program/Program Office/Agency
Customer Experience Professional
Service
All Services
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DOD SkillBridge - Divers Alert Network
Training Duration
120-150 days
Delivery Method
In-Person
Number of Locations
1
Summary Description
DAN’s medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident- and injury-free. DAN’s vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community.
Jobs Description
This SkillBridge fellowship provides transitioning Service Members with structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment.
Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows.
Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment.
Locations of Prospective Jobs by State
North Carolina
Salary
Target MOCs
Other Eligibility Factors
Dive experience is highly desirable but not required