Customer Experience Representative - Administrative Support

This position is a hybrid role primarily supporting the Customer Experience Department while also providing administrative and reception support. The position will perform Customer Experience Representative responsibilities, including customer communication, order processing, and spare parts order entry, while also assisting with departmental reporting, administrative processes, and reception coverage. This position will interact with both internal and external customers and must consistently demonstrate a high level of professionalism, customer service, confidentiality, integrity, and attention to detail. The successful candidate will be comfortable managing multiple priorities, working collaboratively across departments, and adapting to changing business needs.

Duties & Responsibilities

Customer Experience Representative Responsibilities:

• · Provide customer support, including customer communication and general customer assistance in a professional and timely manner.
• · Process spare parts orders and customer purchase orders.
• · Collaborate with Customer Experience team members and other departments to resolve customer requests and issues.

Administrative Responsibilities:

• · Maintain Customer Experience daily, weekly, and monthly performance logs using Microsoft Excel and Word.
• · Prepare and distribute weekly staff performance reports to Customer Experience Supervisors.
• · Process unassociated emails within C4C and convert them into C4C sales tickets.
• · Manage employee time, quote, and order adjustments.
• · Assist with updating departmental reference materials and uploading documents to SharePoint.
• · Assist managers and supervisors with other departmental administrative projects.

Reception Responsibilities:

• · Provide reception coverage during scheduled PTO and other absences.
• · Greet and assist visitors and direct them to the appropriate employee or department.
• · Answer and route incoming telephone calls as needed.
• · Perform other reception-related duties as required.

Education: High school diploma or equivalent required. Associate or Bachelor’s degree in business, administration, or a related field preferred.

Experience: Previous customer service, administrative, or office experience preferred. Experience working with manufacturing or industrial power transmission preferred. Experience with SAP, C4C, SharePoint, or Similar business systems is a plus.

Skills and Key Attributes: Strong organization and time management skills. Ability to handle and maintain confidential information with discretion and integrity. Strong attention to detail and commitment to accuracy. Ability to work independently while also contributing effectively as part of a team. Professional and positive demeanor when interacting with visitors and coworkers.

Physical Requirements: Ability to work at a desk for up to 8 hours per day. Ability to work full time, Monday – Friday, 8:00 AM – 5:00 PM required.