Techstars Customer Experience Representative, Core Services
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.
You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat. This work will range in various topics including equities trading, margin, and options trading-related issues. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers and employee needs.
Available Shifts
- Monday - Friday 8:00am-5:00pm ET
- Monday, Tuesday, Thursday, Friday 9:00am-8:00pm ET
- Sunday - Thursday 7:00am-4:00pm ET
- Sunday - Thursday 3:00pm-12:00am ET
- Sunday - Thursday 11:00pm-8:00am ET
- Tuesday - Saturday 7:00am-4:00pm ET
- Tuesday - Saturday 3:00pm-12:00am ET
- Tuesday - Saturday 11:00pm-8:00am ET
This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 10-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you’ll do
- Delivering an outstanding customer experience for customers through phone, email, and chat channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
- Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
What you bring
- Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
- Excellent customer service, written and verbal communication skills with a passion to support customers
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
- Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
What we offer
- Challenging, high-impact work to grow your career
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Skills
As published by greenhouse · 19 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (5)
- Please list your CRD number optional
- LinkedIn Profile optional
- How did you hear about this job? optional
- If you answered "Yes" to the above question, please provide additional information here: optional
- If you answered "Yes" to the above question, please provide additional information here: optional
Pick from a list (13)
- Do you have your Series 7 AND Series 63 license?
- What gender pronouns do you prefer? optional
- Are you legally work authorized to work in the US?
- Will you now (or in the future) require visa sponsorship in order to work in the US?
- Have you ever worked for Robinhood as an employee, intern or contractor? Note that providing false or misleading information may result in disqualification from the hiring process.
- Are you willing to work from the office(s) listed on the job description?
- Please select up to 3 preferred time shifts (Eastern Standard Time)
- Do you have: a) any Personal/Familial Relationships (current Robinhood employees or employees of Robinhood’s vendors); b) any Outside Business Activities that you wish to continue; c) any investment that is greater than 5% of the outstanding shares of a publicly-traded company; d) any investment in a private company that has a business relationship or that is a current competitor of Robinhood; or e) any Intellectual Property Ownership (patents, trademarks, copyrights) that you wish to retain and/or create/develop while at Robinhood?
- Robinhood adheres to applicable laws and regulations in relation to government officials given inherent bribery and/or corruption risk. A government official is any person that performs a public function on any level or acts in any official capacity on behalf of a government or government owned entity. a) Do you currently hold or have you held, within the last 5 years, a position as a government official? b) Have you been referred or recommended for this position by a government official? c) Are you related to or have a close personal relationship with a government official?
- This role requires in-person attendance at either our Denver, CO or Westlake, TX office.
- In-person attendance is required 5 days per week during the onboarding period. This onboarding period is between 6 and 10 weeks depending on the role.
- After onboarding, in-person attendance is required at least 3 days per week.
- Shifts for this role are assigned across a 24/7 coverage schedule, which may include evenings, weekends, and holidays.
Written answers (1)
- As a condition of employment we will require: 1) Your U5 from your prior employer. 2) The ability to be licensed in all 50 states. 3) Passing a background check, credit check, and fingerprinting. Based on this, would anything of concern be reported by your former/current employer, or arise in your background check, credit check, or fingerprinting? If yes, please provide context below.