Customer Experience Specialist (56929)
Summary
Customer Experience Specialist manages ongoing client relationships, handles inquiries, and guides customers through ATS's testing and compliance services using CRM tools.
Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.
Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.
The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.
Responsibilities:
- Act as primary point of contact for assigned customer relationships
- Respond to customer web inquiries, phone calls, and emails in a timely manner
- Manage leads and opportunities from intake through closure with documented follow-up
- Uncover customer needs and guide customers to appropriate ATS service solutions
- Maintain accurate and complete CRM records for all leads, opportunities, and outcomes
- Serve as a subject matter resource for ATS service offerings and customer guidance
- Follow up with customers to document outcomes, next steps, and service satisfaction
- Maintain ownership and accountability for assigned customer interactions and pipelines