Customer Experience Specialist
Customer Experience Specialist
This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family.
At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills.
As a Deck Ambassador (Customer Experience Specialist), you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day.
We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.
Pay & Benefits
- $16.00 – $18.00 per hour
- Paid training
- Paid birthday off
- Free uniform and swag
- Monthly paid team training (with lunch)
- Supportive, positive work environment
- Opportunities for advancement
Schedule
Part-time – Weekends Required
Typical shifts:
- Saturdays: 1:00 PM - 5:30 PM
- Sundays: 1:45 PM – 6:00 PM
Consistent weekly schedule.
Perfect for someone looking for meaningful part-time work.
What You’ll Do
- Welcome families and help children feel comfortable
- Check swimmers in and direct them to their lessons
- Support instructors and parents during lessons
- Help keep the pool deck organized and running smoothly
- Set up and clean up equipment
- Provide outstanding customer service
This is an active, on-your-feet role.
What We Are Looking For
Our BEST team members are:
- Extremely reliable
- Naturally friendly and positive
- Comfortable talking with parents and children
- Professional and responsible
- Team-oriented
- Detail-oriented
Reliability is essential. Families and instructors depend on you.
Minimum Requirements
- Must be 18 or older
- Weekend availability
- Comfortable in a warm pool environment
- Able to stand and move for several hours
- Comfortable using tablets and apps
Customer service experience is a plus, but we will train the right person.
Why This Job is Different
Many of our team members stay because:
- The work is meaningful
- The environment is positive
- The team is supportive
- They feel appreciated
This is a great role for:
- College students
- Teachers or educators
- Parents returning to the workforce
- Anyone who loves working with children
About Us
British Swim School teaches children critical water survival skills—not just swimming.
You will be part of a team that helps save lives.
To Apply
Please include a brief message explaining why you feel you would be a great fit for this position.
Applications without a message may not be considered.