Customer Experience Specialist - Dutch Speaking
Posted Updated
Tasks
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
Profile
- Advanced or native in Dutch language and you have upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk/ customer support role (they provide you 4-weeks foundation IT training as part of the Onboarding process)
- You have willing-to-learn attitude & customer-focus mindset
What we offer
- Home office,
- Training and continuous learning and certification opportunities
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building
- Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
- Reimbursable language courses
- Team events and Company events
