Customer Experience Specialist

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Sales

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

We’re looking for a proactive and detail-oriented Customer Experience Specialist to support our North American Major Appliances Independent dealer channels. In this role, you'll help streamline order execution, support customer programs, and ensure smooth operations throughout the order lifecycle. The ideal candidate brings strong analytical skills, a working knowledge of SAP, and the ability to collaborate effectively across cross-functional teams.

Key Responsibilities:

• Optimize invoicing and order execution processes across multiple programs

• Enforce Minimum Order Quantities (MOQ) and manage out-of-zone shipment approvals to improve efficiency and reduce costs

• Support product lifecycle activities, including item phase-ins and end-of-life transitions

• Troubleshoot and resolve SAP-related errors impacting inventory or invoicing

• Respond to customer requests regarding order status, delivery, and issue resolution

• Serve as a subject matter expert on the Electrolux Order Portal and support enhancements

• Provide reporting and ad hoc analysis to support sales planning and leadership decisions

Minimum Qualifications

• High School or GED

• 2+ years of experience in sales operations or supply chain

• Proficient in SAP and knowledgeable in order lifecycle management

• Strong analytical, problem-solving, and multitasking skills

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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