Customer Experience Specialist
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer’s location or customers can drop by our service center.
Job Summary
The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.
Responsibilities
- Provide exceptional customer service to every customer
- Answer inbound calls generated from our marketing and advertising activities
- Conduct outbound marketing, guerilla marketing, community outreach activities
- Assist with basic bookkeeping activities
- Schedule service calls using our field service management software
Qualifications
- People-oriented, with the mindset that the customer is always right
- Office management experience a plus
- Some experience in sales and marketing desired
- Assist manager with inventory activities
Benefits/Perks
- Great culture
- Access to fully branded Nerd Van
- Opportunity to be a part of a growing brand!