Customer Experience Specialist

Summary/Purpose of the Position:
The Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions and/or Responsibilities:

• Handle incoming phone calls from our 800 numbers

• Assist customers with placing orders and providing quotes over the phone

• Assist in managing our shared customer support inbox by responding to customer inquiries

• Perform general account management to our smaller, unassigned accounts

• Provide order status to customers via phone or email

• Provide assistance to our customers via web chat

• Respond appropriately to customer requests for information

• Indirectly responsible for product quality

• Perform other duties, and tasks as assigned