Customer Finance Analyst
Stuller Customer Finance Analyst
Stuller’s Customer Finance team supports customers through thoughtful credit solutions, proactive account support, and payment assistance designed to help keep their businesses running smoothly. By building trusted relationships and helping resolve account needs, the team creates a positive customer experience while supporting the growth and success of jewelry businesses.
As a Customer Finance Analyst, you will review and process orders based on customer credit information. This role involves handling high-volume inbound and outbound calls to address collections, resolving order issues, and managing past-due payments.
Key Responsibilities
- Contact customers with delinquent accounts to negotiate payment plans.
- Process and release orders based on credit information or contact customers for additional details.
- Manage incoming calls and respond to customer account inquiries.
- Monitor and report on credit holds, including credit limits, overdue invoices, and declined payments.
- Investigate and collect outstanding returned checks.
- Review credit information to establish appropriate credit limits.
Basic Qualifications
- High school diploma or equivalent.
- Experience in data entry and database management.
- Strong customer service skills with the ability to handle calls professionally.
- Beginner to intermediate Excel proficiency.
- Ability to manage multiple priorities effectively.
- Strong problem-solving skills and adaptability.
Preferred Qualifications
- Bachelor's degree in Finance or a related field.
- Experience using Oracle or similar financial systems.
- Experience in a finance, accounting, or credit-related role.
- Strong sales and negotiation skills.
- Commitment to continuous personal and professional growth.