Customer-Focused Software Engineer

Key Responsibilities

• Investigate, troubleshoot, and resolve complex customer-reported issues in production environments
• Analyze logs, debug backend services, and perform root-cause investigations across distributed systems
• Develop bug fixes, enhancements, and stability improvements for backend services and APIs
• Work directly with customers to understand their environments, technical challenges, and business needs
• Collaborate closely with Support, QA, Product Management, and Engineering teams to drive fast and effective issue resolution
• Improve product reliability, performance, and customer experience through proactive engineering efforts
• Participate in code reviews, testing, and continuous improvement of development processes
• Contribute to maintaining high engineering standards in a large-scale, enterprise-grade security product

Skills and Requirements:

Technical:

• B.Sc. in Computer Science, Software Engineering, or equivalent practical experience

• 1–3 years of experience in backend software development

• Basic understanding of backend services and distributed systems concepts
• Hands-on experience or academic background in backend programming using Python and/or Java
• Familiarity with backend architectures, REST APIs, and database interactions
• Experience working with cloud platforms or containerized environments through projects, internships, or coursework
• Basic knowledge of relational databases such as PostgreSQL or MySQL

• Familiarity with Git, CI/CD concepts, and modern development workflows

• Exposure to AI/ML technologies, including experience working with AI-powered tools, automation workflows, or integrating AI-based services and APIs

• Familiarity with modern AI-assisted development practices and tools (such as code assistants, automated debugging, or AI-driven productivity solutions)

Personal:

• Strong English communication skills, both written and oral
• Excellent problem-solving ability with a methodical, analytical approach to diagnosing complex technical issues.
• Strong communication skills, with the ability to explain technical details clearly to both customers and internal teams.
• Customer-focused mindset with a sense of ownership and urgency in resolving issues that impact production environments.
• Ability to switch seamlessly between quick bug-fix tasks and longer, deep-investigation assignments.

• Collaborative team player who works well with Support, QA, Product, and Engineering while maintaining a high level of professionalism under pressure.

• Curious and adaptive mindset with openness to learning emerging technologies, including AI-driven solutions and workflows

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values

Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.