Customer Fulfillment Specialist

CUSTOMER FULFILLMENT SPECIALIST

Job Title: Customer Fulfillment Specialist | Department: Sales & Services | Reports to: General Manager | FLSA Status: Non-Exempt

At United Precision Corporation (UPC), we are dedicated to fostering an environment where all team members can perform to the best of their abilities and realize their true potential. Every team member plays an essential role in our operations, and we value the abilities, experience, and background they bring to the UPC table. We recognize that it is only through our team members who provide services that our customers rely upon that we can continuously improve, grow, and create new opportunities in the years to come.

Job Summary:

The Customer Fulfillment Specialist is responsible for building strong relationships with both external customers and internal teams through responsive communication, adequate follow-up/feedback, and fulfillment of the sales order cycle. This role requires a customer-centric and highly motivated team member who can understand and grasp UPC products and processes and effectively communicate this information to customers. This role is primarily external-facing but requires interaction with internal team members from multiple departments across various roles to ensure timely fulfillment of customer orders.