Customer Insurance Manager

About DHL Group and IRM:

DHL Group is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our APAC region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Shanghai, China.

Job Purpose:

To be a customer insurance ambassador with a strong commercial bias within the country, managing robust data exchange as well as the commercial relationship and product development at country level, providing greater transparency and active risk management strategies to obtain required coverage for the operational business units and their customers. Participate in design and ensure implementation of action plans aligned with overall business objectives and needs, Group guidelines and policies.

Your tasks:

• Adopt the DHL culture of respect and results through professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive IRM service provision to customers.
• Serve as a key and proactive member of DHL / GBS Global Insurance & Risk Management (IRM) team, interacting with colleagues to ensure business objectives are met and that the region is performing to “best in class” standards.
• Participate in design and ensure implementation of Customer Insurance plans and processes across geographic area assigned
• Provide input to develop and implement the appropriate mix of insurance and self-insurance
• Contribute in developing specifications for and evaluating bids for insurance broker and/or underwriting services
• Track insurance premiums are paid and claims are processed according to policy terms
• Develop and maintain understanding of the business, the customer, and their challenges to establish a clear vision for the customer insurance service provision, contributing to the success of the customer in meeting their commercial objectives.
• Control day to day insurance topics and claims related matters including the renewals process and report to the management.
• Maintain regular communication and negotiation of terms with the customer, responding to ad-hoc queries relating to coverage, documentation, invoicing, etc.
• Undertake detailed analysis of customer insurance sales in order to develop targeted marketing and training opportunities. This is to include sales channels, market segmentation, conveyance modes, trade lanes, etc., as appropriate.
• Create, maintain and distribute to all stakeholders management reports, detailing business partner engagement, key KPI’s and customer insurance revenue.
• Actively keep abreast of cargo insurance industry trends & contribute to setting GBS IRM customer insurance strategy relative to these trends.
• Contribute for business reviews with customers (business partners) and identify areas for process improvement and message / present potential solutions to Global Insurance Programme Management.
• Act as a trusted advisor, providing consultation to support balance sheet protection and customer insurance growth, including appropriate sales and marketing initiatives mainly focusing on business units local senior management.
• Liaise with broader IRM team to promote improved cross function communication for better support of all service lines.
• Ensure periodic reviews of insurance programme loss data in order to identify trends and make risk management recommendations to customers (business partners) and IRM management are conducted.
• Manage staff and maintain professional relationships with other functional groups, as well as external partners/stakeholders

Your profile:

Education Level:

• Bachelors Degree

Experience Level:

• More than 5 years in Insurance Industry

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.