Customer Intelligence Analyst (Contract)
Summary
Oversees order fulfillment, customer claims, and logistics operations (returns, rejections, deliveries) while analyzing data to ensure timely, accurate order processing and customer satisfaction.
Requirement
- Diploma/ Degree in with prior experience in the FMCG industry, logistics, order management or similar will be an advantage
- Able to work independently
- Have strong interpersonal and communication skills and able to work across multifunctional teams
- Have a customer-oriented mindset
Responsibilities
- Manage daily operations for the Order to Cash process, including Return, Rejection and Re-Delivery
- Communicate with customers for any requests & enquiries on the customers' orders and claims request
- Collaborate with back-end operations team and physical distribution teams to ensure orders and claims are processed and dropped timely & accurately
- Handling of order related incidents including non-quality, rejections, returns, shortages
- Doing data reporting and data analysis
- support the Order to Cash(OTC) process from end-to-end,
- Ensuring customer's orders are delivered in accordance with the needs and requirements of our customers
Work Location
- West area