Customer Intelligence Manager
At Midas, we are working on real-life engineering challenges to transform the world of finance.
We’ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 4 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
As a Customer Intelligence Manager, you’ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You’ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.
What You'll Do
- Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
- Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
- Collaborate with cross-functional teams to align product and service delivery with user expectations.
- Develop and monitor KPIs to measure the impact of experience enhancements and track progress.
- Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.
What You'll Bring
- Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
- Strong analytical skills with the ability to translate data into actionable strategies.
- Exceptional communication and collaboration skills to work across diverse teams.
- Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
- An user-focused mindset with creative problem-solving skills.
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Other website
- How many years of professional experience do you have in customer experience, operations, or a similar role? choose one · optional
- Which areas of customer experience have you worked on professionally? yes / no · optional
- Which KPIs have you worked with to measure customer experience or operational performance? yes / no · optional
- Have you worked cross-functionally with Product, Data, Design or Operations teams? choose one · optional
- Do you have professional people management experience? choose one · optional
- How many people have you directly managed at most? choose one · optional
- University choose one · optional
- Bachelor’s Graduation Year choose one · optional
- Highest Degree Completed choose one · optional
- Preferred Working Arrangement choose one · optional