Customer Interaction Center Representative

Functional roles and responsibilities

• To welcome the customers in a courteous manner, answer phones efficiently, and provide the necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.
• Be part of the telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers over the phone, offering necessary information, service booking, and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keeping them comfortable until they are attended to by the service advisor.
• Direct the customer to the relevant advisor who will attend to them.
• Call customers to get follow-up feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene are maintained in the reception area and essential housekeeping standards are adhered to, representing an appropriate corporate image.

Education / certification and continued education

High school certificate

Years of experience

1-2 years relevant experience

Knowledge and skills

• Customer service skills or certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills