Customer Interaction Supervisor

<div class="SCXW55201574 BCX8" style="margin:0px;padding:0px;color:rgb(0,0,0);font-family:'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif;font-size:12px;"><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun Underlined SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Here’s</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> the difference </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">you’ll</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> make</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;text-align:justify;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">As a </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Customer Interaction Center </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW55201574 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;">Supervisor</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">you will </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">be </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">responsible for</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> overseeing daily CIC operations to ensure </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">timely</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">, </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">accurate</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">, and high-quality customer service across all communication channels. </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">You will</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> provide leadership, coaching, and performance management to a team of Customer Interaction Associates while ensuring service level targets, customer satisfaction goals, and operational standards are consistently met. The supervisor also supports process improvements, escalations management, and alignment with 2GO’s commitment to delivering excellent customer experience.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun Underlined SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">What </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">you’ll</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> do (your mission)</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle1 SCXW55201574 BCX8" start="1" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Operations Management</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Supervise day-to-day CIC activities including call, email, chat, and social media interactions.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Monitor real-time queues, adjust staffing, and task distribution to meet service levels.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Ensure adherence to standard operating procedures, quality standards, and turnaround times.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div></div><div class="SCXW55201574 BCX8" style="margin:0px;padding:0px;color:rgb(0,0,0);font-family:'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif;font-size:12px;"><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Coordinate with cross-functional teams such as Operations, Sales, Freight, Express, and Customer Experience to resolve customer issues.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle1 SCXW55201574 BCX8" start="2" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Team Leadership & Performance</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Lead, mentor, and coach CIC associates to achieve individual and team KPIs.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Conduct performance reviews, provide feedback, and </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">identify</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> training needs.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Support onboarding and continuous development of new and existing team members.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Foster a positive, collaborative, and customer-focused culture.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle1 SCXW55201574 BCX8" start="3" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Customer Escalation Management</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Serve as the primary point of contact for complex or sensitive customer concerns.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Investigate issues thoroughly and provide </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">timely</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">, </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">accurate</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> resolutions.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Document escalations and recommend corrective or preventive actions.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle1 SCXW55201574 BCX8" start="4" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Quality Assurance & Process Improvement</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Review interaction quality through audits, calibration sessions, and feedback loops.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Identify</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> service gaps and propose improvements to enhance customer experience.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Contribute to the design and implementation of process updates, workflows, and system enhancements.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Support reporting and analysis of CIC metrics to guide decisions.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle1 SCXW55201574 BCX8" start="5" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Compliance & Reporting</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Ensure compliance with company policies, data privacy guidelines, and customer handling protocols.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Prepare daily, weekly, and monthly performance reports.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Maintain </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">accurate</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> records of team productivity, escalations, and service outcomes.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div></div><div class="SCXW55201574 BCX8" style="margin:0px;padding:0px;color:rgb(0,0,0);font-family:'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif;font-size:12px;"><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun Underlined SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">You’ll</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> thrive in this role if you</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;">Educational Background</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;text-align:justify;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW55201574 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;">Bachelor’s degree in Business Administration</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">, Communications, Marketing, or related field.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Professional </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Experience</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;text-align:justify;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Minimum 2–4 years of experience in customer service, contact center operations, or </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">logistics</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;text-align:justify;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">At least 1–2 years of supervisory or team lead experience, preferably in the </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">logistics</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">, transportation, or BPO industry.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Competencies, Skills, </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Knowledge</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> and Abilities</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle2 SCXW55201574 BCX8" start="1" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;list-style-type:lower-alpha;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Leadership Competencies</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;text-align:justify;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Strong leadership and people management capabilities.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle2 SCXW55201574 BCX8" start="2" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;list-style-type:lower-alpha;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Technical Competencies</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Excellent communication skills (verbal and written).</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Proficient in contact center tools, CRM systems, and MS Office.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Strong problem-solving and decision-making abilities.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Customer-focused mindset with the ability to handle pressure and complex situations.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Knowledge of </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">logistics</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> processes (express, freight, sea, and cargo) is an advantage.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ol class="NumberListStyle2 SCXW55201574 BCX8" start="3" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;list-style-type:lower-alpha;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Licensure / Certification Required</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ol></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px 0px 0px 24px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">N/A</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div></div><div class="SCXW55201574 BCX8" style="margin:0px;padding:0px;color:rgb(0,0,0);font-family:'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif;font-size:12px;"><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;">Key Performance Indicators (KPIs)</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Service Level Achievement (SLA)</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">First Contact Resolution (FCR)</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Customer Satisfaction (CSAT)</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Quality Assurance scores</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Team attendance, productivity, and compliance</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW55201574 BCX8" style="margin:0px;padding:0px;"><ul class="BulletListStyle1 SCXW55201574 BCX8" style="margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px;font-family:verdana;"><li class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;font-size:12pt;font-family:Calibri, 'Calibri_MSFontService', sans-serif;vertical-align:baseline;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">Escalation resolution time and accuracy</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></li></ul></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;margin-left:24px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun Underlined SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">What’s</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> in it for you at 2GO</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;">Own enterprise impact. </span><span xml:lang="en-us" lang="en-us" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">You are trusted to influence decisions and enable the business to perform at its best.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Grow </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW55201574 BCX8" style="margin:0px;padding:0px;background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;">in</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> a valued community. </span></span><span xml:lang="en-us" lang="en-us" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;">You work in a culture that listens, collaborates, and invests in your long-term success.</span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Excel through </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">expertise</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">.</span></span><span xml:lang="en-us" lang="en-us" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> You are empowered and recognized for delivering </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">high standards</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;"> and smart solutions.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div><div class="OutlineElement Ltr SCXW55201574 BCX8" style="margin:0px;padding:0px;clear:both;"><p class="Paragraph SCXW55201574 BCX8" style="margin-bottom:0px;padding:0px;vertical-align:baseline;background-color:transparent;"><span xml:lang="en-ph" lang="en-ph" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;font-weight:bold;">Be recognized and feel valued—at work and beyond. </span><span xml:lang="en-us" lang="en-us" class="TextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">Receive and enjoy competitive compensation, performance bonuses, incentives, travel </span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">perks</span><span class="NormalTextRun SCXW55201574 BCX8" style="margin:0px;padding:0px;">, Day 1 access to health and wellness programs and paid time off designed to support your well-being.</span></span><span class="EOP Selected SCXW55201574 BCX8" style="margin:0px;padding:0px;background-color:rgb(198,198,198);border-color:rgb(198,198,198);font-size:12pt;line-height:22.0083px;font-family:Calibri, 'Calibri_EmbeddedFont', 'Calibri_MSFontService', sans-serif;"> </span></p></div></div>