Customer Logistics Agent
Summary
Coordinate customer orders, shipments, and logistics operations in Szeged, ensuring accurate fulfillment and real-time updates while resolving customer inquiries and supply-chain issues.
We're looking for a detail-oriented and customer-focused Customer Logistics Agent to join our team in Szeged, Hungary. In this role, you will serve as a key liaison between our customers and logistics operations, ensuring smooth order fulfillment and exceptional service delivery. You will manage customer inquiries, coordinate shipments, track inventory, and resolve logistics-related issues with professionalism and efficiency. This position offers an excellent opportunity to develop your expertise in supply chain operations while maintaining strong customer relationships.
- Process and manage customer orders from receipt through delivery, ensuring accuracy and timeliness
- Coordinate with warehouse and transportation teams to optimize shipment schedules and logistics operations
- Track shipments and provide customers with real-time updates on order status and delivery timelines
- Respond promptly to customer inquiries regarding orders, shipments, and logistics concerns
- Identify and resolve logistics issues, including delays, damages, or discrepancies, with a customer-first approach
- Maintain organized records of orders, shipments, and customer communications using logistics management systems
- Analyze logistics data to identify trends and recommend process improvements
- Collaborate with cross-functional teams to ensure seamless order fulfillment and customer satisfaction
- Prepare reports on logistics performance metrics and customer service indicators
- Support inventory management and coordinate stock movements as needed
- 1-3 years of experience in logistics, supply chain operations, customer service, or a related field
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Experience SAP
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Excellent written and verbal communication skills in English; additional languages (german) are a plus
- Detail-oriented mindset with strong accuracy in data entry and record-keeping
- Problem-solving ability and customer-focused approach to resolving logistics challenges
- Familiarity with supply chain processes and logistics operations
- Ability to work independently and as part of a team in a fast-paced environment
- Preferred: Experience with customer relationship management (CRM) systems or transportation management software
- Preferred: Knowledge of international shipping regulations and customs procedures
Fix term contract until 31.12.2027