Customer MDM Architect

Job title: Customer MDM Architect

• Location: Hyderabad

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at .

About the job:

We are looking for a Customer MDM Architect with Delivery Management responsibilities to lead the design, implementation, and evolution of our global Customer Master Data platform.

This role combines deep hands-on expertise in Informatica IDMC Customer 360 SaaS solution with strong delivery leadership capabilities. You will be accountable for both:

Designing and governing the Customer MDM architecture

Orchestrating end-to-end agile delivery across countries, upstream/downstream systems, and stakeholders

Our technology stack is based on Informatica Intelligent Data Management Cloud (Customer 360 SaaS) + Snowflake/Databricks.

You will play a critical role in ensuring high-quality, governed, scalable, and business-aligned customer master data capabilities that enable global growth and enhanced customer experience.

Main responsibilities:

1. MDM Architecture & Solution Design

Own and evolve the end-to-end Customer MDM architecture landscape

Design and implement scalable solutions using Informatica Customer 360 SaaS

Drive the design and implementation of the MDM solution (Informatica SaaS MDM) which will be a key enabler for our global expansion and for enhancing customer experience.

Define and help maintain Customer data models, hierarchies, and reference data structures

Design ingress and egress mechanisms (batch and API-based integrations)

Define match & merge logic, survivorship rules, and performance optimization strategies

Ensure seamless integration between MDM, Snowflake/Databricks, and upstream/downstream systems

Define data synchronization and replication mechanisms

Maintain master data dictionaries and metadata documentation

Define testing strategies (batch & real-time ingestion)

Monitor performance, scalability, and platform optimization

Analyze existing data structures, systems, and processes to identify data management gaps and opportunities for improvement

Maintain and document the end-to-end MDM landscape architecture, including integrations, data flows, and system dependencies (high-level + detail view)

2. Data Governance & Data Quality

Ensure alignment with enterprise Data Governance policies

Define and implement data quality rules and monitoring frameworks with the help of the DG team

Perform data profiling, cleansing, deduplication, and standardization

Implement and optimize match & merge strategies

Define KPIs to monitor data quality and governance effectiveness

Collaborate with Data Stewards, Domain Owners, and Governance bodies

Produce data quality dashboards and trend reports

Implement security and access controls for sensitive master data

3. Delivery Management & Agile Orchestration

Act as the Delivery Lead for the Customer MDM area:

Drive stakeholder alignment and business adoption across countries

Own scope, risks, dependencies, and issue management

Help orchestrate agile ceremonies and sprint execution

Prioritize and manage backlog (user stories, L3 tickets, enhancements)

Help ensure structured coordination between:

Upstream systems

Downstream applications

Data owners Business teams

Countries

Coordinate development, testing, cutover, hypercare, and knowledge transfer

Manage integration dependencies and cross-system impacts

Ensure structured documentation, RACI definition, and status reporting

Support onboarding, training materials, and change management activities

Resolve blockers and ensure smooth sprint execution

4. Stakeholder Leadership & Communication

Conduct workshops and stakeholder interviews to gather and analyze business and technical requirements for Informatica Customer 360 SaaS implementations

Translate business needs into scalable MDM solutions

Support business case evolution and roadmap definition

Provide technical mentorship to team members

Communicate architecture decisions and trade-offs clearly

Drive adoption through structured communication and enablement

About you:

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field

10+ years of hands-on experience in Master Data Management with 3+ years of Informatica IDMC MDM SaaS solution, with at least +3 years managing teams and delivering successful MDM implementations

Proven experience with:

Informatica IDMC Customer 360 SaaS / Multidomain MDM

Informatica Intelligent Cloud Services (IICS)

Informatica Reference 360 (strong plus)

Strong experience integrating MDM with Snowflake/Databricks or enterprise DWH platforms

Deep understanding of:

Customer data models

Match & Merge strategies

Data governance frameworks

Data quality methodologies

Experience in defining and implementing MDM solution architectures

Strong knowledge of batch and API-based integration patterns

Experience with Power BI or equivalent reporting tools (plus)

Experience leading agile delivery in complex, multi-country environments

Strong stakeholder management and cross-functional collaboration skills

Certifications in Informatica MDM (Developer / Administrator) are a plus.

Key Competencies

Strategic thinker with hands-on technical depth

Strong ownership and accountability mindset

Excellent analytical and problem-solving skills

Ability to balance governance rigor with business agility

Strong communication skills across business and technical audiences

Comfortable operating in complex, multi-system environments

Structured, organized, and delivery-oriented

What Success Looks Like

High-quality, trusted Customer Master Data adopted across countries

Stable and scalable MDM architecture aligned with enterprise data strategy

On-time and predictable delivery execution

Clear governance, documented architecture, and measurable data quality improvements

Strong collaboration between IT, business, governance, and operationsWhy us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.