Customer Onboarding Specialist
Description
About the role
Hello! 👋
We are looking for the new star signing for our team as a Customer Onboarding Specialist for the Portuguese market.
We are Sesame HR, the digital solution that helps Human Resources teams, managers, and companies optimize personnel management processes by centralizing them in a single platform.
Before telling you more, we have prepared a video so you can get to know who we are. Who knows, maybe we can convince you that we are the perfect match 😉
Your mission will be to accompany our customers from day one so that the platform works for them and they get the most out of it. Good onboarding is what makes the difference between a customer who uses Sesame and a customer who recommends it.
What you'll do
Lead the implementation of the customers assigned to you: configuration of the contracted service, training, and resolving doubts, so that they make the most of the platform.
Build relationships of trust with customers and help them see the value of Sesame.
Develop and improve our customer success strategies and best practices.
Communicate clearly, both inside and outside the company, to understand each customer's needs and promote their retention and growth.
Follow metrics and data to ensure the success of your customers.
Balance customer satisfaction with the efficiency of our processes.
What we're looking for
For us, it is essential that:
You have curiosity and a desire to learn, and that you always ask yourself how to improve a process or the tool itself.
You know how to work in a team and communicate clearly.
You adapt well to change. We are a startup, so there will be challenges along the way.
A high level of Portuguese and Spanish (native or professional), both spoken and written.
At least 1 year of experience in customer service, operations, or account management.
Knowledge of CRM tools.
Ability to solve problems efficiently and guarantee customer satisfaction.
Very good verbal and written communication skills.
An analytical mindset and organizational capacity to manage your own customer portfolio.
Ability to build relationships of trust.
Nice to have
You have experience in SaaS or tech companies.
You have worked before as a Customer Onboarding Specialist or in Customer Success.
You know Human Resources processes.
You speak English or other languages (English, Italian...).
What you'll get
Flexible schedule ⏰: Adjust your workday to your needs.
Hybrid model 🏡: 3 days in the office and 2 remote.
Flexible compensation 💸: Manage part of your salary in a personalized way and access advances in real time.
You choose where 📍: Valencia, Barcelona, or Portugal, the option that fits you best.
In-company English classes 🗣️: Improve your English with accessible classes at a competitive price.
Gym and cafeteria 💪: Gym and cafeteria in our offices.
Join the team and discover a unique working experience at Sesame HR. 🚀
About the company & team
And the best part of the challenge is that you won't be alone. You will work side by side with an incredible team from Sales, Customer Support, and After-sales, with a close manager who will accompany you in your development.
Additionally, this is not a static position: at Sesame there are real possibilities to evolve towards other areas and responsibilities within Customer Success and the company, as you grow with us.