Customer Onboarding Technical Architect (OTM)
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As a Technical Architect, you take ownership of the configuration quality and technical delivery within onboarding projects. Once the process design is defined, you step in to translate it into structured system configurations and guide the execution.
You are the go-to person for complex configuration topics, ensuring that all system setups are scalable, compliant, and aligned with KN standards. You also play a key role in coordinating resources and aligning stakeholders across the project.
How you create impact
- Translate solution designs into structured and executable OTM configuration work packages
- Review and validate configuration outputs from internal teams and external partners
- Lead and coordinate Configuration Specialists, ensuring quality and consistency
- Act as the main interface for subcontractors, ensuring delivery meets KN standards and timelines
- Support project teams by identifying risks, ensuring progress, and aligning technical execution
- Collaborate with Solution Leads, Engineers, and Testing teams to ensure end-to-end readiness
- Resolve complex configuration challenges and act as subject matter expert for OTM
- Drive continuous improvement by optimizing templates, tools, and configuration processes
What we would like you to bring
- Minimum 5+ years of hands-on experience with OTM configuration (10+ preferred)
- Experience in TMS implementations or logistics system configuration
- Strong understanding of transport processes, order management, and system integrations
- Experience coordinating or leading technical/configuration teams (internal and external)
- Strong communication skills and ability to engage with both technical stakeholders and customers
What's in it for you
Kuehne + Nagel in Poland was founded in 1992 and currently has around 1600 employees working across all types of transportation modes. Our Integrated Logistic office is located at Bielany Business Point in Bielany Wroclawskie. We offer you a challenging and international working environment at a globally leading logistics company in a highly responsible role. You will get a competitive salary along with opportunities for professional development and personal growth. It is an occasion for active participation in transforming and shaping the future of the logistics industry.