Customer Operations Intern

Why this role?​

Join Altaris/Exinity’s first Graduate Internship cohort and kick-start your career in a fast-growing trading environment. This is a 3-month full-time commitment. This isn’t just an internship, it’s a structured pathway into a full-time role, with clear expectations, hands-on experience, and real ownership from day one. You’ll work at the heart of our Customer Operations function, supporting customer onboarding and payment processing while learning ​how to operate in a regulated, high-impact environment.​

What you’ll be doing​

Onboarding & KYC​

• Support onboarding of new clients by reviewing KYC and verification documents​

• Ensure submissions meet internal and regulatory requirements​

• Identify gaps and follow up to drive completion​

• Input and maintain accurate customer data across systems​

Payment Processing & Operations​

• Assist with day-to-day processing activities in line with SLAs​

• Review client requests and profiles for accuracy and completeness​

• Support operational tasks such as account updates and document validation​

• Maintain clear audit trails and documentation​

Collaboration & Support​

• Handle basic onboarding and account-related queries​

• Work closely with customer success, payments and sales team ​

• Track and follow up on pending cases to ensure timely resolution​

Risk & Compliance​

• Operate in line with Know Your Customer/Anti-Money Laundering and regulatory requirements​

• Escalate discrepancies or potential risks​

• Contribute to maintaining strong data integrity and compliance standards​

What is in it for you:

This program is designed to give you real skills, real exposure, and real outcomes:​

Structured Learning & Clear Expectations​

• You’ll follow a defined learning path with a clear performance rubric​

• Regular check-ins and feedback to support your development​

• Transparent expectations on what success looks like at each stage​

Hands-on Fintech Exposure​

• End-to-end exposure to client onboarding and lifecycle management​

• Practical experience in KYC, AML, and regulated operations​

• Work on real cases within a high-volume, fast-paced environment​

Paid internship

• Stipend aligned to Armenia market. The exact offer to be confirmed at offer stage.​

What we’re looking for​

• Final-year student or recent graduate in Business, Finance, Economics, or similar​

• Highly detail-oriented with strong organizational skills​

• Strong communication skills (written & verbal)​

• Comfortable working with data and systems (Excel basics required)​

• Interest in, trading, or financial services​

• Eager to learn, proactive, and takes ownership​​

What makes you stand out​

• Having a curious mindset and willingness to challenge and improve processes​
• Ability to work in a structured, fast-paced environment​
• Strong sense of accountability and follow-through​

Skills You’ll Build​

• By the end of the program, you will have developed:​

• Strong attention to detail and data accuracy​

• Understanding of risk, compliance, and regulatory frameworks​

• Ability to operate in SLA-driven, high-performance environments​

• Confidence in cross-functional stakeholder management​

• Problem-solving mindset within operational workflows​

Successful interns will be considered for a full-time Customer Operations role at Exinity. We use a clear performance criteria and defined expectations to assess readiness, so you’ll always know where you stand and what you need to progress.​

The internship will be run by Exinity in collaboration with our partner, Altaris Services Limited, who has its registered office in Yerevan, Armenia.