Customer Operations Leader

You will lead global customer operations initiatives across product operations, customer experience engineering, technical enablement, and organizational development. You will scale operations across the customer lifecycle, build voice-of-customer programs, develop self-service tooling, improve documentation, and establish customer operations metrics.

Responsibilities

• Hire, develop, and lead a Customer Operations team
• Own operations strategy and execution across the customer lifecycle
• Build voice-of-customer programs that drive product improvements and adoption strategies
• Partner with go-to-market, Product, and Product Marketing teams on feedback loops, launch readiness, and enablement
• Build self-service tooling and programs to reduce customer friction
• Own technical documentation and knowledge programs
• Establish and monitor customer operations metrics and source-of-truth data

Requirements

• 8+ years in customer operations, support operations, or product operations in a leadership role
• Experience building voice-of-customer, self-service, or knowledge management programs at scale
• Experience leveraging automation, tooling, and AI to scale support operations
• Strong program management skills
• Excellent communication and change management skills
• Experience partnering with go-to-market, Product, and Product Marketing teams