Customer Operations Manager

Job Summary:

Ag Express Electronics is seeking a Customer Operations Manager to lead Ag Express Electronics' customer-facing operations by overseeing the Product Sales Specialist and Product Support teams. This role is responsible for driving operational excellence, improving responsiveness, establishing performance metrics, ensuring accountability, optimizing order and RMA processes, and delivering exceptional customer experience. Through coaching, process improvement, and data-driven leadership, the Customer Operations Manager develops a high-performing team that supports revenue growth, customer satisfaction, and operational efficiency.

This position is located at our Des Moines, Iowa location.