Customer Operations Specialist

What We Need:

Brady Corporation is seeking a Customer Operations Specialist. This role acts as a crucial link between our supply chain and our clients, driving value through strategic sourcing, vendor management, and precise pricing, while continuing to provide an exceptional, culturally-aligned customer experience. At the core of our Markham operations is the foundational belief that a hard-working, smart-working, and positive culture is the primary driver of organizational excellence

What You Will Be Doing:

• Executes the pricing and quoting process for incoming requests, which includes consulting technical drawings and reviewing custom specifications to assemble accurate quotes.
• Sources products, materials, and services from various vendors to fulfill everyday orders and unique custom requests.
• Communicates with external vendors to obtain pricing, confirm minimum order quantities, and establish manufacturing timelines that meet order requirements.
• Maintains oversight of account integrity by monitoring vendor lead times and intervening proactively to resolve supply chain or production bottlenecks before they impact the client.
• Serves as a secondary point of contact for customer inquiries, orchestrating the order journey from initial technical consultation to final delivery verification once quotes are approved.
• Liaises directly with Art and Operations departments to coordinate proofing cycles, prioritize expedited requests, and manage rush orders effectively.
• Integrates AI-driven tools and internal technologies into daily workflows to improve quoting turnaround times and provide a more sophisticated vendor and customer experience.
• Provides shipment tracking and logistics updates, ensuring transparent communication regarding lead times and delivery milestones with both vendors and end customers.
• Advocates for the customer within the operational environment, performing root-cause analysis for any service or vendor discrepancies and implementing professional resolutions.

What You Will Need To Be Successful:

• High School Diploma or equivalent is required.
• 2+ years of experience in customer support, quoting, sourcing, or procurement.
• Comfortable coordinating with external vendors; direct supplier experience preferred.
• Proficient in processing custom requests, building quotes from specifications, and communicating requirements.
• Familiarity with wire identification materials and reading technical drawings is preferred.
• Ability to navigate enterprise software, with an aptitude for learning SAP and Salesforce.
• Proficiency in digital collaboration tools, including Google Suite.
• Strong organizational skills to manage multiple high-priority projects accurately.
• Exceptional interpersonal skills to communicate effectively across diverse stakeholders.
• Proactive, team-oriented problem solver with a positive attitude.