Customer Operations Team Leader
We’re looking for an incredibly talented Team Lead to join our growing Customer Operations team.
You’ll be expected to lead your team independently and take full ownership of its results, communicate well across the organisation and be passionate about the goals we are trying to achieve.
You lead from the front, with the natural ability to influence, motivate, and inspire your team.
Deadline to apply: 17th August 2026
This is a hybrid role, we expect a minimum of 2 days in office per week in either our London or Brighton office.
What you'll do
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Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish
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Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / Industry compliance
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Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets. (CSAT, SLAs, TrustPilot,...)
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Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work
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Constantly look for improvements in our processes and work with stakeholders to deliver on action plans
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Help expand our team by supporting our onboarding and recruitment strategy
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Model and embody our culture to ensure your team lives by our company values
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Own the resolution of escalations and complaints raised by your team’s customers
What you'll need
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Proven ability to lead and motivate teams effectively - this is vital!
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Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.
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You show up for others and get the best out of the people around you by creating a supportive team environment.
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You are resilient and adaptable - you’re positive and proactive and energised by working in a fast-paced environment characterised by constant change
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You have a bias to action and proactively take ownership (particularly when dealing with problems)
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Previous knowledge of EVs/the automotive industry is a bonus, but not required
Why else you'll love it here
- 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits
- 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
Things to note
- P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies
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🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!