Customer Order Management Specialist

Our commitment extends beyond our customers, AMAMCO was built on genuine respect for people and a promise to Cut with Integrity. We believe great work starts with taking care of the people behind it. At AMAMCO, you'll find a team-oriented environment where craftsmanship is respected, integrity guides our decision, and people are valued as much as the work they do. That's why we offer a comprehensive benefits package that supports our employees’ health, well-being, and long-term success, including:

The Customer Order Management Specialist is responsible for accurate and timely customer order entry, customer portal maintenance, customer and sales reporting, order status communication, and coordination of expedited orders. This position serves as a key liaison among customers, Sales Representatives, Production Control, Quoting, and other internal departments to support customer requirements and reliable order fulfillment. The position coordinates and communicates order priorities but does not independently authorize changes to production schedules or customer accounts.

Order Entry & Order Accuracy: Review and enter customer purchase orders into the company system; verify part numbers, quantities, pricing, requested dates, shipping instructions, and applicable customer requirements. Identify discrepancies and obtain clarification before processing. Maintain accurate order records and communicate order changes to appropriate departments.

Customer Portal Administration: Monitor and maintain assigned customer portals, including order acknowledgments, requested updates, delivery information, and related documentation. Track portal requests and communicate actions requiring internal follow-up.

Customer, Sales & Accounting Reports: Prepare and distribute routine and requested order status, open order, expedite, and customer-specific reports for customers, Sales Representatives, and management.

Order Expediting & Delivery Updates: Track open orders and customer delivery commitments. Coordinate expedite requests and priority concerns with Production Control and other responsible departments. Provide timely, accurate status updates to customers and Sales Representatives; escalate risks to committed dates or unresolved issues.

Customer & Sales Representative Support: Respond professionally to customer inquiries, order updates, and complaints; document issues and route matters requiring approval or corrective action to the appropriate owner. Serve as an internal point of contact for Sales Representatives on order-related matters.

Process Compliance & Records: Follow established Customer Service, Quoting, and order-entry procedures; maintain complete, organized, and retrievable records in accordance with company requirements.

Cross-Functional Support: Coordinate with Quoting, Production Control, Shipping, Quality, and Accounting as needed to resolve order issues. Support inventory min/max information and related administrative activities when assigned.

General Office Support: Provide telephone coverage, filing, and other customer service administrative assistance as operational needs require.

Education & Experience: High school diploma or equivalent required. Previous experience in order entry, customer service, sales support, or manufacturing preferred.

Systems & Accuracy: Proficiency with Microsoft Excel, Word, and Outlook; ability to learn ERP/order-entry systems and customer portals. Strong attention to detail, data accuracy, and recordkeeping.

Communication & Organization: Excellent written and verbal communication, follow-through, prioritization, time management, and collaborative problem-solving skills. Ability to handle competing customer requests professionally.

Professional Standards: Demonstrates sound judgment, integrity, accountability, and support for company policies, core values, and goals.

The position may coordinate customer requests, communicate approved order information, and recommend escalation of urgent needs. Changes affecting production scheduling, commercial terms, customer accounts, or commitments outside established authority must be approved by the designated responsible manager or department.

Physical Requirements & Work Environment

Physical Demands: This position primarily involves sedentary office work, including prolonged periods of sitting, working at a computer, and performing repetitive keyboard and mouse activities. Employees must be able to occasionally stand, walk, bend, reach, and lift or carry office materials weighing up to 20 pounds.

Work Environment: Work is primarily performed in a professional office setting within a manufacturing facility. Occasional entry into production areas may be required to coordinate with internal departments, subject to applicable safety procedures and personal protective equipment (PPE) requirements.

Visual & Communication Requirements: Ability to read and review electronic and printed documents, accurately enter and verify data, and communicate effectively with customers, coworkers, and management through telephone, email, and in-person interactions.

Reasonable Accommodations: The physical requirements described are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.