Customer Performance Assistant Manager/Supervisor 客戶績效主任/副理 (商務分析相關工作)

To lead the development and implementation of key commercial disciplines that directly impact the performance management of key account customers.

1. Lead/support the promotion planning process (monthly rolling price meeting) and evaluate /manage customers’ promotion effectiveness to achieve the annual net selling price (NSP).
a. Lead/support the M+2 promotion planning process (including pre-meeting, official meeting, and meeting minutes announcement) to ensure channel balance/better ROI and avoid channel conflicts.
b. Evaluate the outside guideline promotional application’s profit and loss to seek approval.
c. Communicate with KA and evaluate the price and promotion requirements and seek the Sales Director’s approval if necessary.

2. Provide customer performance insights and balanced scorecard for key customer business reviews and Annual Business Planning (ABP)
a. Support the team to provide customer performance review and customer scorecard
b. Provide customer insights and analytics for business planning and implications.
c. Provide annual promotion guidance (responsible channels) through a holistic business review.
d. Manage all ad-hoc projects, partnering with our key customers.
e. Support implementation and monitoring of the PTC (Price, Terms, and Conditions) journey

3. Provide commercial priorities as required
a. Complete monthly (or quarterly) business reports on time.
b. Support in driving pricing projects, including price elasticity and analytics.
c. Develop new product pricing policy and value chain evaluation.
d. Support other core commercial capabilities

4. Lead/support the design and implementation of a new TPO (Trade Promotion Optimization) / PVP (Price Volume Profit) tools to support business operations.
a. Work with potential TPO suppliers to develop appropriate tools to evaluate promotion effectiveness and ROI via the system and provide a tool to consolidate all key customers’ promotion applications in the system.
b. Collaborate with other cross-functional teams to develop appropriate TPO system requirements and evaluate efficiency to meet company needs.
c. Utilize the TPO/PVP tool to identify future pricing opportunities to enhance net selling prices.

Related job experience requirement
-College graduate or above, preferably with a degree in Business Administration/International Business Administration/Economics or a finance-related field.
-Minimum 5 years of work experience, preferably in the FMCG or Retail-related industry
-Experience in performance evaluation & analysis, promotion planning & evaluation, and customer management is preferred
-RGM (Revenue Growth Management)/commercial-related /retail-related experience is highly preferred
-Excellent with Microsoft Office, especially Excel, PowerPoint, Access, macro, VBA; Power BI is a plus.
-Excellent written and oral English (TOEIC 700 or above, or equivalent certification)