Customer Program Manager

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a Lead Program Manager, you will be responsible for the successful delivery of large-scale and strategically important programs within the CAM Greater Europe organization of HARMAN Automotive. You will lead international, cross-functional teams across multiple brands, regions, and technical domains to ensure seamless execution from concept through production. This role combines executive-level customer engagement with strategic program leadership and decision-making authority.

What You Will Do

• Lead and own the execution of major customer programs of high strategic relevance within the CAM Greater Europe portfolio
• Serve as the primary customer interface at management level, ensuring transparent and proactive communication.
• Manage large cross-functional and multi-location project teams with structured processes and leadership consistency.
• Drive program performance across brands, regions, and technical domains including software, hardware, and systems integration.
• Lead global troubleshooting and system validation activities across technical teams.
• Take full ownership of change and risk management, escalation handling, and executive-level reporting.
• Make independent decisions on priorities, resources, and mitigation strategies in complex program environments.
• Steer all program phases including prototype, industrialization, and production ramp-up.
• Actively contribute during RFI/RFQ phases (feasibility analysis, technical and commercial alignment).
• Drive lessons learned and continuous improvement culture across the organization.

What You Need to Be Successful

• University degree in Engineering (Electrical, IT, Mechanical, or related) or equivalent program management experience.
• Minimum of 10 years of experience managing large-scale, multi-disciplinary programs or teams (>50 team members).
• Proven success in automotive program leadership with strong technical and commercial orientation.
• Excellent customer-facing communication, negotiation, and conflict resolution skills.
• Strong analytical, organizational, and problem-solving abilities in complex and dynamic environments.
• Fluent in English, both written and spoken.

Bonus Points if You Have

• Certified knowledge of PMI methodologies, Automotive SPICE, and IATF16949 processes.
• Deep understanding of Harman Core Competencies (Results, Change, Customer, Team, Self-Awareness).
• Experience leading multi-brand programs within Volvo Cars / Volvo Trucks Group.
• Expertise in program management tools and lifecycle methodologies.

What Makes You Eligible

• Willingness to travel up to 25%.
• Willingness to work on-site in Sweden, Gothenburg as required.

What We Offer

• Flexible work environment, allowing for remote work
• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development