Customer Program Manager - SW

• End-to-End Project Ownership: Lead customer SW programs from design-win through Mass Production (MP), tracking schedules and negotiating requirement changes as they arise.
• Strategic Technical Communication: Lead technical communication and requirement definition through customer meetings and site visits, responding to technical queries promptly.
• Deliverable Management: Plan and manage customer deliverables, including SW package planning and quality, with internal project teams.
• Issue Tracking & Resolution: Manage customer support accounts and coordinate issue tracking and assignment across internal teams.
• Stakeholder Management: Maintain and develop relationships with customer project stakeholders and decision-makers, while collaborating with internal teams and Sales to identify new business opportunities.
• Market & Product Insight: Share the latest customer information with internal teams and maintain knowledge of product specs, market trends, and customer requirements.

#LI-NOPOST

• Educational Background: BS/MS in Electrical Engineering, Electronics Engineering, Computer Science, or a related field.
• SW Domain Expertise: Experience in mobile device SW development preferred, with strong understanding of mobile software architecture and development processes; embedded systems/RTOS experience and Linux kernel/Android knowledge are a plus.
• Industry Experience: Minimum 3 years supporting embedded device product customers in a ‘Customer Facing’ role, with 10+ years of overall IT industry experience.
• Language Proficiency: Fluent verbal and written communication skills in both Korean and English.
• Interpersonal Skills: Strong interpersonal relationship management with a positive attitude and service mindset.
• Technical Communication: Proven track record in customer service and technical project management, with the ability to explain complex technical information clearly to diverse audiences.
• Work Attitude: Highly motivated, positive attitude with a strong drive for success, teamwork, and managing multiple tasks and priorities simultaneously.
• Problem Solving & Resilience: Demonstrated ability to think creatively about problem-solving, work effectively in a team environment, and perform under pressure to meet deadlines.