Customer Project Manager - Japanese Language Support
Summary
Project Manager in Cisco's Customer Experience Centre in Kuala Lumpur, overseeing complex global customer-facing infrastructure programs with full financial accountability, while using AI-assisted tools and Cisco's Digitized Delivery platform to manage delivery and risk. Requires 6+ years of IT PM experience, a PM certification, and Japanese and English proficiency.
About the role
As a Project Manager within Cisco's Customer Experience Centre (CXC), you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. You will act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions. You will hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation.
Key responsibilities
- Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
- Manage large and complex infrastructure projects within an account or group of accounts
- Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
- Develop and present proposals and final agreements to customers and internal stakeholders
- Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
- Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
- Influence customers in the assessment, planning, and management of related projects
- Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency
About you
- Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
- Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years
- Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
- Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
- Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
- Japanese language proficiency is required as the role supports Japanese-speaking customers and stakeholders. English proficiency is also required for collaboration with regional and global teams
- Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements
About us
Cisco's Customer Experience Centre (CXC) is a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies. Our teams operate across strategic regions worldwide, bridging time zones, languages, and local regulations to deliver a seamless and relevant customer experience. We are passionate about the entire customer lifecycle, from initial vision through adoption to value realization — ensuring that every customer achieves meaningful business outcomes through expert-led engagements.