Customer Project Manager

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

• Manage customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
• Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
• Ensure all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
• Plan customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Participate in pre-sales and sales process activities, determine delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Define the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
• Manage the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Actively apply appropriate best practices and lessons learned throughout the life of the project. Monitor, control and report KPIs defined in customer contract.
• Seek to define new opportunities to expand and renew contracts with the customer, lead the project team and may perform some line manager responsibilities.
• Complete the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business).

You have:

• Bachelor's degree in engineering, Computer Science, or a related field with 10+ years of industry experience in leading & managing projects in Telecommunication and Oil & Gas environment.
• Leadership ability to manage large & complex projects, Negotiation Skills & Conflict Management
• Escalation Management & Decision Making, Knowledge of O&G segment
• Influencing / Motivating others during project execution
• Hands on Processes, Methodologies and project management Tools

It would be nice if you also had:

• PMP certification