Customer Quality Assurance Engineer in Tazewell

Job DescriptionJob Description

We are seeking an experienced Customer Quality Engineer to serve as the primary quality liaison between our manufacturing facility and assigned automotive OEM and Tier 1 customers. This position will play a key role in managing customer quality concerns, corrective actions, customer performance metrics, audits, and continuous improvement initiatives.

The ideal candidate has experience in automotive quality systems, strong problem-solving skills, and the ability to communicate effectively with both customers and internal teams.

Key Responsibilities

• Serve as the primary quality contact for assigned automotive customers.
• Manage customer complaints from initial notification through containment, root-cause analysis, corrective action, and closure.
• Lead structured problem-solving activities using 8D, 5-Why, Fishbone/Ishikawa, and other root-cause analysis tools.
• Coordinate containment activities, including sorting, inspection, segregation, controlled shipping, and certification.
• Prepare and submit customer corrective-action reports within required deadlines.
• Work cross-functionally with Manufacturing, Engineering, Laboratory, Maintenance, Supplier Quality, and other departments.
• Monitor customer scorecards, PPM, complaints, quality ratings, and other performance metrics.
• Investigate negative customer performance trends and develop corrective-action plans.
• Support customer audits, supplier assessments, quality meetings, and customer visits.
• Support compliance with IATF 16949, ISO 9001, AIAG Core Tools, and applicable customer-specific requirements.
• Participate in internal audits, process audits, product audits, and manufacturing process reviews.
• Analyze quality data and recurring defects to identify opportunities for improvement.
• Help implement error-proofing, process controls, inspection improvements, and preventive actions.
• Work with Manufacturing and Engineering to reduce variation, scrap, rework, customer complaints, and Cost of Poor Quality.
• Escalate significant quality concerns to Quality and Plant Management and initiate appropriate containment measures.
• Maintain accurate records of customer complaints, corrective actions, containment activities, and lessons learned.

Qualifications

• Associate Degree, Bachelor of Science Degree, or equivalent combination of education, training, and experience.
• Experience in automotive manufacturing quality .
• Knowledge of automotive quality systems, customer-specific requirements, drawings, specifications, and quality standards.
• Experience with 8D, 5-Why, Fishbone/Ishikawa, and root-cause analysis.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to work effectively with customers and cross-functional internal teams.
• Ability to manage multiple quality issues and deadlines in a fast-paced manufacturing environment.

Why Join Us?

This is an excellent opportunity for a quality professional who enjoys customer interaction, problem-solving, and making a measurable impact on manufacturing quality and customer satisfaction.