Customer Quality Engineer (AAC)

Handle customer feedback and complaints :
As the contact point for ATCS global manufacturing facilities in China, we handle customer complaints and service demands related to quality

Quality data registration summary :
Responsible for customer information summary and market quality data registration summary.

Provide timely customer response and support :
Timely deal with customer feedback, provide on-site technical support, pass customer complaints to the relevant departments of the company, and urge the improvement to form a closed loop and solve quickly.

Visit customers and audit :
Visit customers regularly to maintain customer relationship, understand customers' related demands and product use status in the client; Follow up and close the audit findings of the audit jury

Customer training and education :
Provide customer product and application related knowledge training where appropriate, such as connector knowledge, application, operation guidance, etc.